Support

Write to us at support@velvetale.app. We usually answer within two working days.

What is Ink?

Ink keeps your stories going: one reply costs one Ink. You get 100 Ink when you join and can claim 20 more every day in the app. You can also buy Ink packs or subscribe to Velvetale Plus in the Ink tab.

How do I cancel Velvetale Plus?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Velvetale and tap Cancel. Cancel at least 24 hours before it renews.

My purchase didn't arrive

Open the Ink tab and tap Restore purchases. If the Ink still isn't there, write to us with the date of the purchase; Apple's receipt email helps.

How do I get a refund?

Purchases are made through Apple, so refunds are too. Go to reportaproblem.apple.com and choose the purchase.

How do I report a reply or a character?

Tap ⋯ on the reply and choose Report reply. For a character, tap its name at the top of the chat, then ⋯ and Report character. More on our Safety page.

How do I delete my account?

See Delete your account.